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Open a file

Report a loss

Seven answers is enough to tell us whether the claim is still on time and what has to happen today. Everything else can wait for the call.

A claim file on the desk with its key set down beside it
A claim file being opened, and the key set down beside it. An illustration.
Whichever the policy is in.
The number to reach you on today.
Optional, but it is where documents will go.
Not the date you noticed it if they differ, and not today unless it happened today. Every deadline on a claim runs from this date, so it is asked for first.
If you know it. "Not sure" is a fine answer.
If it is to hand. We can find it later.
This decides whether there is anything to agree. If RFS placed it, running the claim is already included.
A few lines. What was damaged or lost, roughly what it is worth, and anything you have already been asked for.

In a hurry, or it is outside office hours? Call 92514 56334 or send it on WhatsApp.

Three deadlines
  • Tell the insurer now, not after the assessment.
  • Notice to anybody else responsible the carrier, the contractor, the police, within the time your policy sets.
  • Every document within the time the insurer asks for it.