They are not secrets. They are the structure, and the structure explains almost everything a business experiences as being let down.
None of this is an accusation. Every person in the chain can behave reasonably and a business can still end up alone with a loss, because of how the money moves rather than because of anybody’s character.
Remuneration on a commercial policy is earned when the risk is placed. Nothing in it is set aside for the fortnight a fire claim takes, and nothing is withheld if that fortnight never happens. The work is real and it is unfunded, so it competes with work that is funded. That is not dishonesty, it is arithmetic, and it explains most of what businesses experience as being dropped.
An advisor who declares the real reinstatement value quotes a higher premium than one who does not, and loses. The market rewards the cheaper number at renewal and the average clause collects the difference at the loss, years later, from the client. Everybody in the chain can behave reasonably and the outcome still arrives.
Licensed, independent in law, and not your advocate. Their report largely decides the claim and it is written from what they are shown on the day they attend. Most businesses meet the surveyor without having prepared anything and never read the report that follows.
Every product sold in India is filed with IRDAI under a UIN and the wording is a public document. What most commercial clients actually hold is a schedule or a certificate. The clause an insurer eventually relies on lives in the part nobody was sent.
Commission is not clawed back for a claim handled badly, and it is not increased for one handled well. In a market where the renewal usually follows the premium, a poor claims experience costs the intermediary very little. Where there is no consequence, effort is optional.
Placement is about risk, price and markets. A claim is about evidence, wordings, deadlines and argument. Someone can be genuinely good at the first and have neither the training nor the time for the second. Expecting both from one person is the what the market assumes, and it is a poor assumption.
Every structural fact above applies to us as much as to anybody else. Our commission is earned at placement too, and nothing in it is set aside for a fortnight of claims work.
Two things are different, and you should weigh them rather than take them. Claims are the product here, not the afterthought. The desk, the playbooks, the letters and the calculators exist because that is what we decided to be good at. And we take claims on policies we did not place, where there is no commission at all and no incentive to explain it. Judge that on whether we do it well. Saying it proves nothing.
If a page telling you what the market does not say did not turn the same question on the people who published it, you should not have believed the rest of it either.
Ask these of your existing advisor or agent. If the answers come back quickly and in full, you are in better hands than most and you do not need us.
Sent those and got nothing back? Report a loss or call 92514 56334.