What to do tonight, in the order it has to be done.
The first seventy-two hours decide more of a claim than the next seventy-two days. Nine loss types, each written to be followed by whoever is actually standing there, at night, on a phone.
What this is9 loss procedures, one per kind of loss, written for the first 72 hours: who has to be told, what must not be moved, and what the insurer will ask for afterwards.
Nine loss types
all writtenMost often lost by: Clearing up.
Marine Cargo ClaimGoods damaged, short-landed or lost in transit by road, rail, sea or air.Most often lost by: Signing a clean receipt.
Machinery Breakdown ClaimA machine has failed electrically or mechanically and stopped production.Most often lost by: Dismantling before the survey.
Burglary ClaimTheft from business premises, a godown, a site office or a warehouse.Most often lost by: Tidying the premises and then producing a round-figure list of losses.
Employee Injury ClaimAn employee, contractor or site worker injured or killed at work.Most often lost by: Settling directly with the worker or the family before the insurer is involved.
Cashless Health Claim ProcessA planned or emergency hospital admission on a health policy, where the insurer is meant to settle the bill directly.Most often lost by: Hearing no at the hospital desk and treating it as the insurer's answer.
Liability ClaimA third party alleges injury, damage or loss caused by you or your product.Most often lost by: Admitting liability.
Cyber Incident ClaimRansomware, business email compromise, data breach or a systems intrusion.Most often lost by: Wiping and rebuilding before anyone images the systems -- and engaging your own IT firm or paying a ransom before the insurer approves it.
Commercial Vehicle ClaimAn accident involving a truck, tempo, bus, taxi or company vehicle.Most often lost by: Authorising repairs before the survey, and discovering afterwards that the driver's licence was not valid for that class of vehicle.
Standing at a loss right now and not sure what to move?
Whoever placed your policy, and whatever stage the claim has reached.
- Tell the insurer now, not after the assessment.
- Notice to anybody else responsible the carrier, the contractor, the police, within the time your policy sets.
- Every document within the time the insurer asks for it.