Notice to the transporter or carrier

The written claim on a transporter, shipping line or airline for goods damaged, short or lost in transit.

Letter/Templates/Within the time your policy and the contract of carriage require

When to send itWithin the time your policy and the contract of carriage require

Why it existsThis letter protects your insurer's right to recover from the carrier, and losing that right can cost you part of your own claim. The time limit differs between policies and between modes of transport, so check yours -- but send this immediately regardless, because there is no advantage in waiting.

Claims DeskbyNotice to the transporter or carrierWithin the time your policy and the contract of carriage require

To: [CARRIER NAME]
Subject: Notice of claim - consignment [CONSIGNMENT NOTE OR BL OR AWB NUMBER]

Dear Sir or Madam,

Consignment [CONSIGNMENT NOTE OR BL OR AWB NUMBER], despatched on
[DATE OF DESPATCH] from [FROM] to [TO], comprising [DESCRIPTION OF GOODS], was
delivered on [DATE OF DELIVERY].

On delivery we found: [WHAT IS DAMAGED OR MISSING].

This was recorded on the delivery document at the time, in these terms:
"[REMARKS MADE ON THE DELIVERY DOCUMENT]".

We hold you responsible for the loss and damage and give you notice of our
claim. We reserve all our rights, including our right to recover the full
extent of the loss once it has been quantified.

The goods and their packing are being held in the condition in which they were
delivered. Please advise immediately if you wish to inspect them, and confirm
whether you will attend a joint survey. If we do not hear from you we will
proceed with the survey and hold you to its findings.

Please acknowledge receipt of this notice.

Yours faithfully,

[YOUR NAME]
[DESIGNATION]
[BUSINESS NAME]
[PHONE] / [EMAIL]

14 brackets still to fill.

Fill it in here

nothing is stored

Type the answers and the letter above fills itself in. What you type is used to build the page and then thrown away; none of it is written down at this end. Close the tab and it is gone.

Before you sendKeep proof that it went. Email is fine and a delivery receipt is better. Nothing here is legal advice, and what your policy pays is decided by its wording and the facts of your loss.

Want us to word it for your claim instead? Report a loss or call 92514 56334.

Three deadlines

Tell the insurer now, not after the assessment.
Notice to anybody else responsible the carrier, the contractor, the police, within the time your policy sets.
Every document within the time the insurer asks for it.