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Claims that were decided in public, and what decided them.

Judgments, consumer commission orders and the disclosures a listed company has to make. Every figure here was published by somebody else, and every one of them is linked to the page that published it.

Reference/Decided in public
None of this is oursThese are other people’s claims, taken from the public record. What the desk itself has settled is on the outcomes page, which is empty on purpose and will only ever carry a claim whose owner has consented to it in writing.
And none of it is typicalA figure from somebody else’s claim tells you nothing about yours: a different wording, a different sum insured, a different set of facts. Read these for the reasoning in the last line of each, which travels. The numbers do not.

What the insurer relied on

and who decided it

People arrive here holding a letter with a ground written on it. This is the list of grounds, because the ground is the only part of a refusal that can be answered.

Fire after a break-in, refused under the riot and strike exclusionICICI Lombard General Insurance · judgmentA death claim refused for not declaring other policiesFuture Generali India Life Insurance · judgmentA health claim and what the insurer could have checked itselfCare Health Insurance · judgmentA plant fire, claimed and paid in fullTata AIG General Insurance · exchange disclosureOne fire, two insurers, two settlementsUnited India Insurance and Oriental Insurance · exchange disclosureA boiler, and corrosion nobody mentioned until afterwardsNational Insurance · judgmentA marine condition the voyage could not possibly have metThe New India Assurance Company · judgmentA bridge collapse, and the exclusion that defeated a 39-crore claimUnited India Insurance · judgment
Two surveyors, two figures, and which one the forum may takeUnited India Insurance · judgmentA stolen tractor, told to the insurer fifty-two days laterShriram General Insurance · judgmentA stolen truck reported to the insurer 349 days lateShriram General Insurance · commission orderEmployee fraud, and an insurer that took four years to say noNational Insurance · commission orderThe Kandla cyclone, and what a port town costs an industryThe general insurance industry · catastropheThe circular that changed how a hospital bill is cutAll health insurers · regulationThe Chennai floods, and what a city-wide loss looks likeThe general insurance industry · catastrophe

The record

15 so far
Judgment

Fire after a break-in, refused under the riot and strike exclusion

Supreme Court of India, 16 December 2025

InsuredCement Corporation of India
InsurerICICI Lombard General Insurance
AmountRs 2,20,14,190 claimed
The ground relied onThe insurer argued the proximate cause was burglary, and that the loss therefore fell inside the riot, strike and malicious damage exclusion.
What happenedThe Supreme Court set the repudiation aside and sent the matter back for the damages to be assessed within six months.

HeldFire was a named peril and the fire peril carried no exclusion for how the fire started. Once the loss is caused by fire, what lit it does not decide the claim unless the fire cover itself says so. An exclusion written under one peril does not travel to another.

Source: The judgment, on Indian Kanoon

Judgment

A death claim refused for not declaring other policies

Supreme Court of India, 12 April 2024 · 2024 INSC 296

InsuredThe nominee under a life policy
InsurerFuture Generali India Life Insurance
AmountNot stated in the report
The ground relied onThe insurer said the life assured had suppressed the existence of other life policies on the proposal form.
What happenedThe Supreme Court set aside the National Commission's order and directed the insurer to pay the nominee, with interest.

HeldThe burden of proving non-disclosure, and of proving it was fraudulent, sits on the insurer and not on the family. Saying a fact was suppressed is not the same as proving it, and the court would not let the insurer do the first and call it the second.

Source: The case report

Judgment

A health claim and what the insurer could have checked itself

Supreme Court of India, 10 April 2024

InsuredHarjinder Singh Sohal
InsurerCare Health Insurance
AmountNot stated in the report
The ground relied onNon-disclosure on the proposal form of matters relating to earlier cover.
What happenedReported as decided against the insurer on the non-disclosure ground.

HeldWhere an insurer could have verified something for itself from its own records or from a previous policy, it is on much weaker ground saying later that the proposer hid it. Read this one next to the case above: the two together are most of what a disputed non-disclosure turns on.

Source: The judgment, on Indian Kanoon

Exchange disclosure

A plant fire, claimed and paid in full

Disclosed to the stock exchanges

InsuredFine Organic Industries
InsurerTata AIG General Insurance
AmountRs 11.33 crore, settled in full
The ground relied onNone. The claim was admitted.
What happenedThe company disclosed that the claim for the fire at its Badlapur plant had been settled in full.

What it showsWorth reading precisely because nothing went wrong. A listed company has to tell the exchanges what it claimed and what it received, which is why the pair of figures exists at all; for everybody else that pair is commercially confidential and you will never see it published.

Source: The report of the settlement

Exchange disclosure

One fire, two insurers, two settlements

Fire on 1 March 2015; settlements disclosed 2017

InsuredAarvee Denims and Exports
InsurerUnited India Insurance and Oriental Insurance
AmountRs 6.74 crore from United India and Rs 6.29 crore from Oriental
The ground relied onNone reported. Both claims were settled.
What happenedThe company disclosed receipts from both insurers for the fire at its Vijay Farm unit.

What it showsTwo insurers on one loss is ordinary on a risk of any size, and it is also where money goes missing: each pays its share and neither chases the other's. If your schedule names more than one insurer, somebody has to run both files, in step.

Source: Business Standard's report

Judgment

A boiler, and corrosion nobody mentioned until afterwards

Supreme Court of India, 14 November 2025 · 2025 INSC 1315

InsuredKopargaon Sahakari Sakhar Karkhana
InsurerNational Insurance
AmountRs 1.60 crore, the policy limit
The ground relied onAn exclusion clause, on the footing that the boiler already had damage and corrosion which should have been disclosed.
What happenedThe Supreme Court allowed the appeal, set aside the National Commission and sent the matter back on quantum alone.

HeldCorrosion found after the event cannot be turned into a non-disclosure before it. An insurer that inspects nothing at inception and then argues, after a loss, that the insured should have volunteered what the inspection would have found is asking the policy to do the opposite of what it was bought for.

Source: The case report

Judgment

A marine condition the voyage could not possibly have met

Supreme Court of India, 7 April 2025

InsuredSohom Shipping
InsurerThe New India Assurance Company
AmountA total loss claim; the sum is not stated in the judgment
The ground relied onA special condition that the voyage should commence and complete before the monsoon set in.
What happenedThe Supreme Court allowed the appeal and remitted the matter to the National Commission to work out what was owed.

HeldThe policy ran from 16 May to 15 June 2013, which is to say it covered a period that necessarily crossed the monsoon. A condition the cover itself makes impossible to keep is not a condition the insurer can later repudiate on. Read your own special conditions against your own policy dates before you need them.

Source: The judgment, on Indian Kanoon

Judgment

A bridge collapse, and the exclusion that defeated a 39-crore claim

Supreme Court of India, 16 May 2024

InsuredHyundai Engineering and Construction with Gammon India
InsurerUnited India Insurance
AmountRs 39,09,92,828 claimed
The ground relied onAn exclusion in the contractors' all risks policy. An expert committee found a lateral span had been cast in multiple parts instead of as the monolithic structure the design required.
What happenedThe Supreme Court set aside the National Commission and upheld the repudiation. The claim failed.

HeldThe most useful entry on this page, because the insurer won. Exclusions are read strictly against the insurer, which is the rule everybody quotes; it does not help when the excluded thing is what actually happened. A claim is decided on the facts of the work, and this one was decided by how the span was cast.

Source: SCC Online's report of the judgment

Judgment

Two surveyors, two figures, and which one the forum may take

Supreme Court of India, 2025 · 2025 INSC 455

InsuredPark Leather Industries
InsurerUnited India Insurance
AmountTwo competing assessments; the figures differed materially
The ground relied onNot a repudiation. The dispute was the quantum, and which surveyor's assessment the National Commission could rely on.
What happenedThe Supreme Court allowed the insurer's appeal, holding the Commission had not applied its own mind to the quantification.

HeldA surveyor's report is not the last word, and it is not nothing either. Where two assessments differ the forum has to reason between them rather than take the larger one because it was not contradicted in time. If your own figure is going to be argued, it has to be evidenced when it is first put, not in a rejoinder.

Source: The case report

Judgment

A stolen tractor, told to the insurer fifty-two days later

Supreme Court of India, 24 January 2020 · 2020 INSC 84

InsuredGurshinder Singh
InsurerShriram General Insurance
AmountRs 4,70,000, with interest at twelve per cent from the District Forum’s order
The ground relied onBreach of the policy condition requiring immediate notice. The insurer was told fifty-two days after the theft.
What happenedThe Supreme Court restored the District Forum's award and set aside the National Commission, directing payment within six weeks.

HeldThis is the judgment the later delay cases run back to, so it is worth knowing on its own. The reasoning is that where an FIR was lodged at once and the claim is otherwise genuine, a delay in telling the insurer does not by itself defeat it. What the condition protects is the insurer's ability to investigate; where the police record already exists, that ability was never lost.

Source: The judgment, on Indian Kanoon

Commission order

A stolen truck reported to the insurer 349 days late

National Consumer Disputes Redressal Commission, 2 April 2024

InsuredJainendra Kumar
InsurerShriram General Insurance
AmountRs 4,50,000, the declared value of the truck
The ground relied onBreach of the condition requiring prompt notice; that the FIR named criminal breach of trust, which the policy did not cover; and that the FIR itself was two months late.
What happenedThe claim was paid, with six per cent interest from December 2013 and Rs 5,000 costs. The revision petition was dismissed.

HeldDelay is answerable, and it is not answerable forever. What saved this one was that the delay could be explained: the owner had been searching for the vehicle and the police had refused to register the FIR. The Commission followed Om Prakash v Reliance General (2018) and Gurshinder Singh v Shriram General (2020), which allow a delay that is explained and not one that merely happened.

Source: The order, on Indian Kanoon

Commission order

Employee fraud, and an insurer that took four years to say no

National Consumer Disputes Redressal Commission, 16 June 2025

InsuredNational Bulk Handling Corporation
InsurerNational Insurance
AmountRs 3.97 crore claimed; Rs 3.14 crore directed to be paid
The ground relied onThat the loss was indirect, arising from the insured's contractual liability to a bank rather than from employee dishonesty, and so fell outside the fidelity guarantee cover.
What happenedThe Commission held the repudiation wrongful and a deficiency in service, and directed payment of the first surveyor's figure with interest that rises if it is not paid in two months.

HeldTwo things worth taking. A fidelity claim turns on whether the chain from the dishonest act to the loss is direct, and arguing that a contractual consequence breaks that chain is the standard defence. And four years to reach a repudiation was itself held against the insurer: how long a decision takes is part of the claim, not separate from it.

Source: The report of the order

Catastrophe

The Kandla cyclone, and what a port town costs an industry

June 1998

InsuredBusinesses in and around Kandla
InsurerThe general insurance industry
AmountReported at about Rs 1,200 crore, then the single most expensive catastrophe the Indian industry had seen
The ground relied onNot applicable. Nothing here was refused.
What happenedA record industry loss for its time.

What it showsIncluded for scale rather than for reasoning. A catastrophe does not argue about whether the peril happened; it argues about sums insured, because every business in the affected belt discovers its declared values on the same day. That is the one part of a catastrophe you can decide in advance.

Source: A contemporary account

Regulation

The circular that changed how a hospital bill is cut

IRDAI Master Circular on Health Insurance, 29 May 2024

InsuredEvery health policyholder in India
InsurerAll health insurers
AmountNot a claim: a rule that decides what comes off one
The ground relied onNot applicable.
What happenedProportionate deduction was narrowed. ICU charges, medicines, implants, consumables, diagnostics and medical devices are no longer proportioned against a room-rent limit.

What changedThe commonest reduction on a health claim used to be a room-rent limit dragging the whole bill down with it. If your claim was cut that way, the date on your policy decides which regime applies to it, and that is the first thing to establish before arguing the deduction.

Source: The circular on IRDAI's own site

Catastrophe

The Chennai floods, and what a city-wide loss looks like

December 2015

InsuredBusinesses across Chennai
InsurerThe general insurance industry
AmountReported to have exceeded Rs 2,500 crore, with insurers indicating it could reach about Rs 3,000 crore
The ground relied onNot applicable. No single claim is being reported here.
What happenedFire and engineering covers accounted for the highest claim values.

What it showsThe covers that paid were the ones businesses buy for something else. Flood is not a separate policy in India; it sits inside standard fire cover as a named peril, and whether it answers depends on what was declared and what the sum insured was set at long before the water arrived.

Source: Business Standard's report at the time

Last checkedEvery source linked above was read on 13 September 2026. Where a figure or a rule appears here it is linked to the body that publishes it, because that is the copy that stays current.

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