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One desk · claims across India

We work across India. This is the Mumbai end of it.

Where the insurers, the reinsurers and the marine market actually sit. A claim argued in writing from anywhere in India is usually decided by somebody in this city.

Most of what decides a claim is documents and argument, so a file is run the same way whether the loss is in Mumbai or nine hundred kilometres from it. Where the size of a loss warrants somebody on site, somebody attends.

Report a loss   Call 92514 56334

A shipping container with a stove-in corner and a broken seal
Cargo on the dock, and the papers that travel with it. An illustration.

What comes through this office

by trade
  • Marine cargo, import and export, and the port itself
  • Warehousing and 3PL across Bhiwandi and the eastern corridor
  • Financial lines: directors, professionals and trade credit
  • Manufacturing on the Thane and Navi Mumbai belts
  • Offices, data and the cyber exposure that comes with them
Worth knowingBeing in the city the decision is taken in is worth more on a disputed file than on a straightforward one: a meeting at the insurer's own office moves a claim that six emails did not.
What goes wrong hereOn cargo the notice to the carrier is the deadline people miss, because the time allowed for it sits in a contract of carriage nobody has looked at since the goods were booked.

What this office sees most of

four of the 39 we run everywhere

Import and Export Cargo

Goods moving into or out of India by sea or air, from the supplier's warehouse to yours or the buyer's.

Carriers' Legal Liability

A transporter's or forwarder's liability to its customers for goods lost or damaged while in its custody.

Directors' and Officers' Liability

Personal liability of directors and officers for decisions made in managing the company, and the cost of defending them.

Cyber and Data

Ransomware, intrusion, data breach and the cost of responding to them: investigation, restoration, notification, liability and business interruption.

All 39 in the claims library

Where else we are

two more offices
  • Udaipur, the head office.
  • Jaipur.
  • Mumbai.
  • Assessors, engineers and valuers instructed elsewhere, by the loss rather than by the map.

Claims run from Udaipur. Claims run from Jaipur.

Which office holds a file decides who can reach a loss site by evening. The correspondence, the surveyor’s report and the argument about the amount are the same desk wherever the loss is.

Had a loss in Mumbai, or anywhere else?

Whoever placed your policy, and whatever stage the claim has reached.

Report a loss   Call 92514 56334